Return & Refund Policy (Terraincognita)
Thank you for shopping with Terraincognita. We are committed to delivering high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return within our policy timeframe.
1. Return Policy (14 Days)
You may request a return within 14 days of receiving your order, as long as the item is in new, unused condition, with original packaging and all accessories included.
Eligible for Return
Incorrect size
Style or preference issue
Product does not meet expectations
Minor manufacturing issues upon arrival (subject to review)
Not Eligible for Return
Visible signs of wear
Stains, odors, damage, or deformation
Requests made after 14 days
Custom-made items
2. How to Start a Return
Contact Support
Reach out to us via customer service or email with your order number, reason for return, and photos/videos if the item has a quality issue.
Receive Return Instructions
After approval, we will provide the return address and shipping guidelines.
Ship the Item Back
Please package the item securely and use a trackable shipping method.
Refund Processing
Once we receive and inspect the returned item, your refund will be issued to your original payment method within 3–7 business days.
3. Costs & Responsibility
Returns due to personal reasons (e.g., incorrect size or dislike):
The buyer is responsible for return shipping costs.
Returns due to quality issues:
Terraincognita will cover the necessary costs (proof required).
Please note that a 10% handling fee of the order will be charged for returns.
4. Additional Notes
Do not ship products to any address not provided by customer service.
If a return is undeliverable due to incomplete or incorrect information, the buyer will be responsible for related costs.
Updates or adjustments to this policy will be posted on our website.
